Be the first point of contact for schools, fans, and community members using a digital ticketing platform to make events run smoothly.
About ModSquad
Since 2007, ModSquad has partnered with global brands like Spotify, Vimeo, VSCO, and Tourism Ireland to deliver customer support, content moderation, community management, and trust & safety services. We support more than 50 languages across 90+ countries, working with both startups and Fortune 500 companies.
Schedule
- Remote, part-time role
- Orientation: ASAP start
- Commitment: 10 hours per week, 90 days minimum
- Project Hours (Pacific Time):
- During Rush: Mon–Fri 12 PM – 6 PM; Sat 5 AM – 1 PM
- After December: Mon–Wed 3 PM – 4 PM; Thurs–Fri 12 PM – 6 PM; Sat 5 AM – 1 PM
- Weekend and holiday availability required
What You’ll Do
- Respond to fan inquiries by phone and email
- Troubleshoot and resolve ticket purchase, account, and event issues
- Guide users on platform navigation and ticketing policies
- Collect and relay customer feedback to improve service
- Keep accurate case records in the support system
- Collaborate with technical support, sales, and event organizers
- Stay updated on product features and industry trends
- Manage fan support calls and escalations when needed
What You Need
- High school diploma/GED
- 2+ years of customer service experience
- Strong verbal and written communication skills
- Ability to multitask and manage multiple support cases
- Proficiency with Microsoft Office, G-Suite, Zoom, and chat tools
- Comfortable in fast-paced, evolving environments
- Ability to remain stationary for extended periods
Benefits
- Remote flexibility and project variety
- Opportunity to work with innovative technology shaping community events
- Inclusive and global work culture
- Future opportunities with other high-profile ModSquad clients
Take on a role where you’ll help enhance the fan experience while supporting schools and communities.
Happy Hunting,
~Two Chicks…