Customer Support Specialist - Two Chicks With A Side Hustle

Randstad

Job details

Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience to join our award winning Support Center team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast!

What you will get:

Weekday Schedule (No Weekends)
Equipment Provided

Be sure to APPLY TODAY!

Responsibilities

Receive inbound calls regarding products and services; provide thorough and accurate responses to policy-holder inquiries regarding policy issues
Process requests such as customer name changes, transfers, cancellations, and beneficiary changes

Promote good customer relations by providing premier customer service with a professional and friendly demeanor
Develop customer relationships through rapport-building, listening skills, engaging the customer and building trust
Compose and/or generate letters to request information or confirm action taken; coordinate with other departments as necessary to ensure customer satisfaction

Navigate computerized system for tracking, gathering and researching information

What you’ll have:

High School Diploma

2+ year of call center/customer service experience
High Speed Wired Internet

PAY: $16.00 per hour OR $17.00 per hour for bilingual – English/Spanish

** 100% REMOTE – MUST be able to work shift between the hours of 8am – 8pm EST **

Skills

Telephone Etiquette
Follow-up
Customer Service

Active Listening
Basic Computer Skills
Call Center

Call Center Support
Insurance

Qualifications

Years of experience: 2 years
Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

APPLY HERE