Randstad
Job details
Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience to join our award winning Support Center team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast!
What you will get:
- Weekday Schedule (No Weekends)
- Equipment Provided
Be sure to APPLY TODAY!
Responsibilities
- Receive inbound calls regarding products and services; provide thorough and accurate responses to policy-holder inquiries regarding policy issues
- Process requests such as customer name changes, transfers, cancellations, and beneficiary changes
- Promote good customer relations by providing premier customer service with a professional and friendly demeanor
- Develop customer relationships through rapport-building, listening skills, engaging the customer and building trust
- Compose and/or generate letters to request information or confirm action taken; coordinate with other departments as necessary to ensure customer satisfaction
- Navigate computerized system for tracking, gathering and researching information
What you’ll have:
- High School Diploma
- 2+ year of call center/customer service experience
- High Speed Wired Internet
PAY: $16.00 per hour OR $17.00 per hour for bilingual – English/Spanish
** 100% REMOTE – MUST be able to work shift between the hours of 8am – 8pm EST **
Skills
- Telephone Etiquette
- Follow-up
- Customer Service
- Active Listening
- Basic Computer Skills
- Call Center
- Call Center Support
- Insurance
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).