Employer: Ministry Brands
Ministry Brands provides outstanding software, services, and content that powers churches, ministries, and faith-based organizations to the communities they serve.
- Working with us allows you the opportunity to marry your passion and enhance your skills.
- We equip over 95k+ faith-based organizations in North America with the software & payments tools they need to administer their membership, collect and manage tithes, and engage their congregations.
- If you love tech and desire to make a difference, then Ministry Brands is the place for you!
Currently, we serve our clients in these key areas:
- Online Giving
- Church Management Software (ChMS)
- Website Design and Content Management
- Mobile Applications
- Finance and Accounting Software
- Background Screening
- Streaming Services
Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve.
What you’ll do
- Provide basic user support to improve the experience of customers and/or end-users of their assigned product.
- Provide timely responses to customer service inquiries via product ticket system
- Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
- Collaborate with team members to provide resolutions to customer inquiries
- Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
- Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
- Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
- Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software
Who you are
- High school diploma or its equivalent
- Bachelor’s Degree preferred
- 1-2 years of customer service experience preferred
- Computer/Technical:
- Basic knowledge of Office 365 – Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand basic office software applications
- Comfortable with technology
- Strong organizational skills
- Excellent verbal and written communication skills
- Telephone skills/etiquette; call screening
- Ability to prioritize work and handle multiple tasks
- Excellent time management skills
- Attention to detail
- Ability to learn new technologies
Why you’ll love us
- Competitive compensation. Be fancy
- Career advancement opportunities. Because we know how awesome you are.
- Flexible PTO Policy. Because your mom misses you
- Snacks. NomNomNom
This position can be remote within the United States.