n2y is a national leader in creating and delivering educational materials and curriculum for the special education classroom. The company creates symbols, content and curriculum delivered using dynamic and interactive applications to students, teachers and parents. Its curriculum is used extensively throughout the United States, and the company has the number one licensable symbol set used to develop special education content.
The Customer Support Specialist position requires a strong customer focus and commitment to improve processes in a team environment. Strong communication and problem-solving skills are essential for contributing to the growth of a rising organization. This position is to cover the hours of 11:00 am – 7:30 pm Eastern time in order to provide support to customers in later time zones.
Key Responsibilities:
- Provide timely and accurate responses to customer requests via phone, email, live chat and virtual meetings
- Keep careful records of customer activity in data entry tools
- Identify and manage customer issues and feedback in order to effectively deliver information to the right channels
- Contribute to customer retention efforts and other designated outreach assignments
- Knowledge Base content creation
Desired Skills and Qualifications:
- High School diploma or GED, college experience a plus
- Prior experience in a customer support role
- Excellent written and verbal communication skills including the ability to build rapport quickly.
- Strong computer and technology skills, including prior data entry experience
- Ability to multitask
- Problem analysis and problem-solving skills
- Ability to work as an individual as well as part of a team
- Must be able to adapt schedules based on season and volume.
These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!
n2y cultivates a fun, collaborative and innovative work environment where diversity is embraced, encouraged, and empowered. Our teams are diligent, informed, and tireless in their work serving individuals with special needs. n2y’s team members are encouraged to learn, work, play, serve, donate, communicate, and advocate. We keep the needs of individuals with disabilities at the forefront of each day with outstanding teammates to help us meet those needs.
n2y offers a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. It also has a company matching 401(k) savings plan.