We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting
Responsibilities
- You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat, email, and phone calls to help SimpleTexting customers.
- You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
- You’ll be a compliance expert – making sure our customers are responsible texters.
- Participate in writing excellent help documentation—both for internal use and for our customers
- Escalate bugs to our customer technical support team
- Work on specialized projects, as you become more comfortable in the role
- Become a SimpleTexting power user—before you can support others, you must know the product yourself
Requirements
- English is your primary language. Secondary languages are a plus.
- At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
- You can translate technical ideas for non-technical audiences
- Demonstrable critical thinking, communication, and creative problem-solving skills
- Ability to learn new software platforms quickly
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
- Highly organized. You can manage and prioritize several different projects.
- Familiarity chat and CRM platforms
Preferred
- Bachelor’s degree, preferably in a related field of study
- 2+ years in customer support role
Benefits
Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. In addition, we offer the following benefits:
- Access to our Employee Assistance Program
- Monthly fitness reimbursement
- Generous leave policy including four weeks of vacation, two weeks sick leave, a day off for your birthday and paid volunteer leave
- Exceptional benefits program, including medical, dental and vision plans to meet your personal needs
- Company sponsored retirement plan with an employer match and two-year vesting schedule
The annual starting salary for this position is between $36,500 – $45,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!