EagleView is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.
Job Description
EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!
Primary Responsibilities
Answer inbound calls, emails, and chats from potential customers and existing clients.
Quickly assess customer issues to provide accurate support.
Explore and understand customers’ needs and exceed their expectations.
Complete all required trainings and stay informed about company news and department processes and procedures.
Maintain a high standard of professionalism with our customers.
Adhere to department performance goals and production standards.
Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
Other duties as assigned.
Skills & Requirements
Must be at least 18 years of age.
High School Diploma or equivalent (GED) is required.
A minimum of 1 year of Customer Service experience required.
Able to work in fast-paced environment and easily pivot with changing business needs.
Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
Able to work under pressure and remain flexible to changing schedules and demands.
Strong verbal and interpersonal communication skills.
Must be detail-oriented, organized and able to multi-task.
Capable of managing challenging customers and building rapport.
Able to deescalate issues efficiently and appropriately.
Possess strong problem-solving and analytical skills.
Able to collaborate with and contribute to a team environment.
Must be able to work independently with minimal supervision.
Weekend Availability on Sat & Sun a MUST-Customer Service hours of operations are as follows: Monday-Friday 8am-8pm EST, Saturday-Sunday 9am-6pm EST.
Equipment/Hardware needed for role
PC Requirements
Windows 10 Home or above
Intel i3 (gen 3) or AMD Athlon/Ryzen equivalent
8GB Ram
128GB Hard Drive
Wired ethernet preferred (Wireless will also work at 50Mpbs)
(2) 24″ monitors recommended
USB headset
Webcam
Mac Requirements: Macbook/Pro/Air – All models that run MacOS 10.8.1 (Mountain Lion) are compatible
Intel Core i Processor
8GB Ram
128GB Hard Drive
Wired ethernet preferred (Wireless will also work at 50Mpbs)
(2) 24″ monitors recommended
USB headset
Webcam
EagleView® offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.