Help transform real estate transactions into a simple, transparent, and enjoyable experience.
About Qualia
Qualia is the leading B2B real estate technology platform, connecting title & escrow agents, lenders, real estate agents, homebuyers, and sellers into one secure digital closing experience. Through our nationwide business customers, millions of consumers rely on Qualia every year to close on their homes. We’re a fast-growing, mission-driven team committed to solving real-world problems with technology.
Schedule
- Full-time, remote (US-based)
- Flexible, supportive work culture with comprehensive benefits
What You’ll Do
- Provide timely and professional customer service via phone and email
- Identify customer issues, recommend solutions, and offer workarounds or upgrades
- Assist with testing, troubleshooting, and translating issues between customers and technical teams
- Deliver focused training to help customers use Resware effectively
- Maintain productivity and quality standards while protecting sensitive customer data
- Act as a trusted feedback loop for product improvements
What You Need
- 1–2 years of experience in real estate, title, or escrow industry
- Strong software skills and troubleshooting ability
- Excellent verbal and written communication skills
- Customer service/support experience via phone and email
- Ability to work with all levels of customers—from end users to executives
- Organized, empathetic, and highly professional
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) with company program
- Paid parental leave and flexible time off policy
- Professional development opportunities
- Commuter benefits and robust online onboarding program
- A collaborative, mission-driven, and inclusive culture
Be part of a team that’s reshaping how real estate works. Apply today and help deliver a world-class customer experience with Qualia.
Happy Hunting,
~Two Chicks…