At Fitbod, our mission is to empower our users of all ages, levels and experience in maximizing their health & wellbeing through a customized and dynamic fitness plan. We value ideas, set achievable goals and celebrate our wins – both big & small! It’s a challenging and evolving environment that enables you to learn and grow. As a part of a tightly-knit collaborative team, you will have the opportunity to work closely with our founders in the continued evolution of the Fitbod experience, and in doing so, directly help hundreds of thousands of loyal users practice fitness and lead healthier lives!
We’re looking for an enthusiastic Customer Support Representative who can provide a positive customer experience to our users! At Fitbod, we focus on building a product that provides personalized fitness programs that tailor to a customer’s specific goal and needs so they continue to progress in their health and fitness wherever they are. As you can imagine, our users’ experience (whether it be using the app or inquiring directly to us) is a top priority for us because it helps us improve our product and keeps the business growing!
You will:
- Respond to support tickets in ZenDesk with email and written communications, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team
- Create guidelines and establish standard methodologies (like response templates) for support
- Maintain a working knowledge of Fitbod’s feature set, core technology, and upcoming roadmap
- Ensure each customer support experience is of the highest possible quality – go above and beyond for our customers at every opportunity
- Troubleshoot issues reported by customers and work with the Quality Assurance and Product teams to ensure that customer issues are resolved
Minimum Qualifications:
- A passion for health, wellness and fitness!
- Associates degree or higher
- 2+ years of Customer Support experience
- Customer-focused; going above and beyond for customers at every opportunity
- Strong communication skills, both written and verbal
- Strong attention to detail and understanding of app functionality
- Understanding of technical terminology
Try our app for free! https://www.fitbod.me/
Positions are 100% remote-only.
Starting Pay Rate: 24-26/hour
We are looking for full-time teammates! Positions include a full benefits package including: Full Medical, Vision, Dental, Life & Disability Insurance, flexible time-off, Slavic 401(k) with a 4% company match, company-wide days off for wellness & social lunches (via Zoom of course), a stipend for the gym/fitness, and all employees are able to expense up to $2000USD/year for continuing their development while employed with Fitbod!