Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
Renaissance is seeking a highly motivated, technically oriented problem solver to troubleshoot customer inquiries.
In this role you will:
- Provide accurate and responsive service and support to Renaissance’s current and potential customers with computer or technical questions relating to product use.
- Enjoy a fast-paced, phone and chat intensive environment.
- Work the hours of 10:30 am to 7:00 pm, Monday through Friday. Earlier shifts may be available with additional seniority.
- Be paid $17/hr.
Qualifications
For this role you will:
- Possess effective written and oral communication skills
- Have strong customer service and computer knowledge
- Display excellent organizational skills and the ability to handle multiple tasks.
Bonus Points:
- Fluency in Spanish is a plus!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Wage: $17/hr
Benefits:
- World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 13 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs