Description
Tangelo aims to improve healthy food access and promote healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.
Tangelo, a leading food benefits platform, is looking for a motivated and enthusiastic Customer Support Representative to join its team. As a Customer Support Representative, you will play a critical role in ensuring Tangelo’s customers receive the best possible support and service. You’ll help resolve issues, answer questions, and provide expert guidance to help our customers get the most out of our platform. Tangelo is dedicated to providing accessible and affordable access to fresh, nutritious foods. Come be a part of our dynamic team and make a difference in the lives of millions of Americans.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a friendly, helpful, and professional manner
- Identify and resolve customer issues in a timely and efficient manner
- Guide customers through the platform and its features
- Perform research on customer issues as needed, including researching transactions, order
fulfillment issues, troubleshooting technical errors and research as required - Work with internal teams to resolve complex issues and be a voice for the customer
- Continuously learn about Tangelo’s products and services in order to be an expert resource for customers
- Create, manage and update customer support tickets
Requirements
- At least 3 years of experience in customer support or a related field
- Bachelor’s degree or equivalent experience preferred
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced environment
- Comfortable with technology and the ability to learn new software quickly
- Comfortable and effective working remotely
- Empathy, Passion and Drive to WOW the Customer!
- Proficiency with Google Suite & other internet based systems
- A passion for helping people
- Bi-lingual a plus but not required
Benefits
- Competitive salary
- Health Reimbursement Arrangement
- Unlimited PTO
- Company laptop
- Remote first! Work from anywhere