Job description
As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:
- Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients
- Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.
- Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.
- Product awareness: Stay informed on new releases and update relevant support materials.
Job requirements
What do we expect from you?
You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.
You are:
- Fluent in English, with clear communication skills
- Comfortable using digital tools and eager to learn new ones
- Excited about inclusive democracy and citizen participation
- Analytical and enjoy learning from data
- Based in the US, ideally PT. Able to cover Eastern US hours plus Australian/New Zealand mornings.
You’ll thrive if:
- You enjoy building relationships and helping people
- You’re self-driven but love working with a team
- You stay calm under pressure and adapt easily
- You care about doing meaningful, quality work
Bonus points for:
- Experience in client support
- Additional languages (French, Spanish, German, etc.)
👉 Even if you don’t check every box, we’d love to hear from you if you’re motivated and excited about the role!
What can you expect from us?
- The chance to make social impact at scale by helping governments engage their communities
- A key role in our transition from startup to global scale-up (we’re 50+ and growing)
- Room to grow from a support role into a broader, relationship-focused position
- A supportive and fast-paced team culture with a strong sense of ownership and collaboration
- A dynamic international team that balances serious work with fun along the way
- An informal work environment with open communication and full transparency
- Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
- A competitive compensation package:
- $30,000–$35,000 USD gross annually
- 26 paid time off days
- $1,000 annual professional development budget
- Unlimited access to mental wellbeing support (OpenUp)
- Flexible remote work options