Hi, we’re Jabra Hearing.
We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN’s expertise and Jabra’s pioneering audio engineering helps us make our hearing care even more accessible and affordable.
About us.
We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.
About the role.
As a remote Customer Support Coordinator at Jabra Hearing you will be at the heart of our making our mission to help people hear better a reality. You will assist our customers with friendly efficiency, showing them that we are a dedicated group of individuals invested in their experience. You will represent and be a voice of the customer care we are known for. You will be responsible for triaging our support channels, completing administrative and scheduling requests, and transferring other work to the appropriate teams or parties. The Customer Support Coordinator will report directly to a Customer Experience Manager.
What you’ll do.
Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email
Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more
Provide shipping and order statuses, and process order updates
Schedule and reschedule customer appointments
Process order cancellations, returns, and warranties
Comply with our verification and complaint-handling procedures
Act as an ambassador of the Jabra Hearing culture by embodying our values in each internal and external interaction
What you’ll bring.
1-2 years of previous experience working in customer-facing roles is a plus; remote customer support is highly preferred
Intermediate to advanced computer skill proficiency
Familiarity working with support software (Salesforce experience is a plus)
Strong written and verbal communication skills, delivered with a friendly and professional tone
Comfort working independently in a high-demand, high-touch support environment
Must have the ability to read, write, and speak English specific to work instructions and customer communications
Ability to work one of the following schedules:
A: Monday – Friday, 10am – 6pm (ET)
B: Tuesday – Friday, 8am – 4pm (ET) & Saturday, 10am – 6pm (ET)
C: Tuesday – Friday, 12pm – 8pm (ET) & Saturday, 10am – 6pm (ET)
A sneak peek at our benefits.
You’re worth it. Our compensation is competitive ($20.00 to $24.00 per hour), and our 401k plan includes a 4% match.
Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
Fill that well! Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.
Nomnom on us. Jabra Hearing offers a weekly lunch stipend. (Pro tip: Groceries count.)