Join a growing contact center team providing best-in-class, bilingual support to customers.
About Bread Financial
Bread Financial® (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending, and savings solutions to millions of U.S. consumers. We empower customers with flexible credit products while fueling growth for top brands across travel, retail, health & beauty, jewelry, and specialty apparel. Recognized as a best place to work nationally, Bread Financial fosters an award-winning culture where associates feel appreciated, accepted, and supported—both personally and professionally.
Schedule
- Full-time, Call Center Operations
- Training: October 6–24, 2025 (3 weeks, Mon–Fri, 9:00 AM–6:00 PM ET, attendance required)
- Assigned set schedule post-training (days, evenings, weekends, holidays may be required)
Responsibilities
- Handle inbound customer service calls and emails with empathy, accuracy, and professionalism
- Resolve inquiries through negotiation, education, and ownership of customer issues
- Navigate customers through products and troubleshoot technical issues as needed
- Track, document, and escalate customer issues or complaints to improve processes
- Develop a deep understanding of company products and recommend improvements
- Adhere to evolving processes to maintain operational excellence
Requirements
- High School Diploma or GED
- 1+ year of call center support experience, or successful completion of internal promotion criteria
- Must pass a Spanish/English bilingual verbal assessment
- Strong customer service, communication, and problem-solving skills
Preferred Qualifications
- 2+ years of call center experience
- Knowledge of e-commerce or payments industry
- CRM experience (Salesforce Service Cloud preferred)
Skills
- Customer Service & Negotiation
- CRM proficiency (Salesforce Service Cloud a plus)
- Strong technical troubleshooting and communication abilities
Compensation
- Typical Pay Range: $18.55 – $29.55/hour
- Market-based ranges:
- California: $21.30 – $36.95
- Colorado: $18.55 – $31.05
- New York: $20.40 – $36.95
- Washington: $19.45 – $34.00
- Maryland: $19.45 – $32.50
- Washington DC: $21.30 – $34.00
- Illinois: $18.55 – $32.50
- New Jersey: $21.30 – $34.00
- Vermont: $18.55 – $29.55
- 10% premium pay for hours worked between 5:00 PM–6:00 AM and weekends (where applicable)
Benefits
- Medical, prescription drug, dental, vision, and voluntary benefits (effective date of hire for most plans)
- Six weeks fully paid parental leave (after 180 days of employment)
- 401(k) plan with immediate enrollment and match
- 11 paid holidays + PTO allotments (bi-annual grants, prorated first year)
- Paid Sick Leave (72 hours/year for most states; 80 hours in California)
- Stock purchase program with bi-annual offering periods
- Employee wellness programs and inclusive culture
At Bread Financial, we believe every career journey is personal. Here, you’ll be challenged, heard, and valued—while growing your skills in an environment that supports your success.
Happy Hunting,
~Two Chicks…