Customer Support Analyst

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 100,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. 

What you’ll do as a Customer Support Analyst

• Help customers solve problems in the Squadle/Zenput platform.
• Use internal tools to troubleshoot trouble tickets
• Manipulate and sanitize of large data sets in Excel
• Collaborate with a global team to deliver the ultimate customer experience
• Support Sales/Success teams with account management and technical support
• Be a voice of the customer, helping our product and engineering teams better understand our customers’ needs

What we’re looking for

• 1-2 years of remote application support experience
• 2-4 years of customer-facing experience in any industry
• Excellent interpersonal and communication skills (written and verbal)
• Bachelors Degree 
• Excel fluency
• Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
• Punctual & Multi-tasker
• Experience working with a distributed/remote team is mandatory

Nice to haves

• Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
• Experience with Jira and Zendesk
• SQL knowledge
• Able to troubleshoot networking and communication protocols
• Experience supporting restaurant, convenience store, or grocery industry verticals

What you’ll get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Unlimited PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds