Customer Support Agent

🚀 A little about Rupa – The future is personalized, root-cause healthcare.

Our company, Rupa Health, a small team backed by top investors and advisors in Silicon Valley, is growing super quickly and we’re looking for a full-time customer support agent (remote).

Your work will directly impact the health and quality of life of integrative medicine practitioners and patients around the world, and you’ll work as part of our Customer Support team. We’re the largest team in the company and growing quickly!
This role is mainly a customer service position but also includes:
Clerical work
Administrative tasks related to lab orders
Customer support with practitioners and patients over the phone and email
Ensuring quality control in lab ordering
Data Transferring
We all wear many hats and responsibilities may change over time!
We’re looking for someone with the following
Ideal: Recent college grad with scrappy hustle mentality. Live in the Pacific timezone or can work those hours
Must be available for a full normal 8 hour work day
Must be available for company meetings during the day over zoom and available from 8-5 PST
Highly organized, able to think 1 step ahead, takes initiative, time management, and be able to handle many tasks
Excited to have a ton of responsibility and have a big impact on a patient-facing product
Problem solver, “figure it out” attitude
Strong communication & customer service skills are a must
Note: we are looking for someone who is willing to pick up the slack where ever is needed and is a true team player
Must-haves
Must be located in the USA
You need reliable high-speed internet
Immediate start, able to work full-time (40 hours/week)
Work remote – anywhere in the USA
Must be available 8am-5 PST hours.
We are looking for a long-term fit and to have you grow with the company
Dedicated work space free of distraction
$40,000 annually, flexible PTO, health benefits, dental & vision!
Compensation & Benefits
$40,000 annual salary
Health insurance, dental, vision
Unlimited PTO
Remote work
Learn more about our benefits here!
Culture is super important to us – we’re a close-knit team of friends who are looking for a smart, energetic, hardworking and driven person to join us!