Tithe.ly
We’re a fully remote tech company that puts the Church first, and we currently service more than 37,000 churches all over the world.
Tithe.ly is on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.
Customer Support Advocate
Providing an excellent experience for our customers, your primary responsibility will be delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.ly’s product suite by knowing the ins and outs of our product and having a solution-oriented mindset.
Primary Responsibilities of the Role
- Communicate directly with customers via live chat/phone service
- Track issues/bugs that the customers are experiencing and communicate accordingly
- Adapt to new software and updates that get pushed out frequently
- Brainstorm and create better and more efficient/concrete processes for the team
- Other duties as assigned
A Successful Candidate Will
- Communicate Effectively by attentively listening to others and adjusting to fit your audience.
- Be Action Oriented and step up to handle tough situations.
- Have Interpersonal Savvy therefore, relating openly and comfortably with diverse groups of people.
- Be a Nimble Learner who learns quickly when facing new situations.
- Be Tech Savvy by readily learning and adopting new technologies.
Technical Qualifications
Required:
- Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses
- Excellent understanding of Tithe.ly’s products and services
- Comfortable with technology and software services
- Excellent written/verbal communication skills
- Energetic and upbeat personality
- Empathetic and patient with customers
- Ability to manage yourself in a fully remote environment
- Detail oriented and organized
- A willingness to learn and adapt quickly to new updates/changes
- Highly competent/comfortable with technology and web-based software’s
- Able to write in explanatory and procedural styles for multiple audiences
Office Requirements:
- We are a fully distributed team (100% remote) with travel required 1-2 times per year
- A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment
- US-based and legally able to work full time in the US. Sponsorships are not available at this time
We are currently hiring candidates in the following states: AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, SC, TN, TX, UT, VA, WA