Customer Support Advocate (Part Time-Weekends) - Two Chicks With A Side Hustle

Responsibilities

Pinger is seeking a Customer Support Advocate to help manage Pinger’s growing user base and provide a positive experience to users in need of help with their applications. The Customer Support Advocate will be responsible for responding to users’ needs through a variety of communication channels including email, chat, and SMS. All managed through our CRM tool, Zendesk. This role is part time, either Saturday-Sunday 2pm-10pm PST or Thursday – Sunday 6pm-10pm PST

The responsibilities for the role include, but are not limited to:

Managing and responding to support requests through Pinger’s support system
Engaging users to understand their support needs and resolve issues reported to the support team
Analyze, monitor, and respond to user complaints and reviews of Pinger applications
Collaborate with multiple departments within Pinger to ensure a continued quality experience for the user base
Create and modify support processes in an effort to deliver the best possible customer service experience
Requirements
Basic knowledge of mobile operations software. Particularly, iOS and Android
1-3 years of customer service experience
Strong verbal and written communication skills
Enthusiasm for working in a fun and hard-working startup culture
Remote work experience preferred but not required
Ability to be resourceful and self-motivate

APPLY HERE