Customer Support Advisor

Job description
Who are we?

Pronounced “You and I”, UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales.

Working Hours: 9am to 6pm Pacific time. Please note that this is a 30h/week contract, Sunday to Thursday OR Tuesday to Saturday. Possibility to increase it to a 40h/week schedule pending performance.

Please note that this is a contract role.

Responsibilities:

Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
Reach sales & retention targets to ensure the customer experience is maximized.
Educate our growing customer base in the use of our tools and the technology which backs it up.
Become an expert in every aspect of our products & be a true advocate for our customers.
Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
Investigate technical issues and provide ideas for fixes.
Requirements
Fluent in English
Experience working remotely is an advantage
Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard).
1+ years in a Customer Service role responding to large volumes of emails and chats.
Strong communication skills, some of our team members are located in other offices.
Experience in ticketing and/or live chat software is desirable (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
Genuine desire to create the best customer journey possible.
Able to explain complex concepts in easy-to-understand language.