Be the first real human customers reach when they need help navigating the SportsRecruits platform. You’ll support student-athletes, parents, and coaches through onboarding, troubleshooting, and renewals while helping the team spot patterns that improve the product and customer experience.
About SportsRecruits
SportsRecruits is a sports recruiting network that connects athletes, clubs, events, and college coaches in the recruiting process. It’s part of IMG Academy, supporting student-athletes with tools and services that help them prepare for college and life.
Schedule
- Full-time
- Remote-first (option to work full or part-time from the New York office)
- Customer support via phone, email, and live chat
- Annual company meetup in Florida
What You’ll Do
- Manage onboarding workflows for new users and renewal workflows for existing customers
- Serve as the first point of contact for support via phone, email, and live chat
- Troubleshoot customer issues using technical knowledge and creative problem-solving
- Escalate issues to the appropriate internal teams and help drive resolution
- Analyze data to identify product improvements, internal efficiencies, and troubleshooting opportunities
- Collect, organize, and share customer feedback as the voice of the customer
- Contribute to and maintain customer-facing documentation and resources
- Support Customer Success Managers during onboarding and implementation for club and high school customers
What You Need
- 1–2 years of customer success or customer support experience
- Passion for helping people succeed
- Strong written and verbal communication skills
- Strong troubleshooting, analytical thinking, patience, and perseverance
- Proficiency in Microsoft Excel
- Exceptional attention to detail and ability to juggle multiple deadlines
- Interest in improving the customer experience continuously
- Understanding of college recruiting and the high school/club sports space
- Familiarity with Zendesk, Salesforce, and Gainsight (plus)
- Experience with the college athletic recruiting process (plus)
Benefits
- Remote-first team culture
- Medical, vision, and dental coverage
- FSA and HSA options
- 401(k) with employer match
- Short-term and long-term disability
- Group and supplemental life & AD&D
- Gym discount program
- Pet insurance
- Wellbeing program
- Salary range: $45,000–$55,000 annually
This posting has a little “gotcha” line in it telling applicants to write a specific word in a response. That’s a red flag for hiring maturity, not a flex. If you apply, don’t play that game unless they directly ask the exact question they mention. Keep it professional.
Happy Hunting,
~Two Chicks…