Combine your love for the arts with customer support in this unique part-time opportunity.
About On The Stage
On The Stage is an all-in-one SaaS platform built by theatre professionals and technologists to empower community, educational, and independent theatre makers. Our platform includes online ticketing, promotional sites, engagement tools, live streaming, and more—bringing Broadway-caliber technology to arts organizations nationwide. Over one million tickets have been sold via our platform, and we continue to grow every month.
We believe:
- Creativity thrives when artists and educators have the resources they need.
- Live art is most successful in a sustainable environment of appreciation and exchange.
- Everyone deserves access to the tools and support needed to bring artistic visions to life.
Schedule
- Part-time role, 15–20+ hours per week
- Requires evening and weekend availability
Responsibilities
- Provide day-to-day client support, including troubleshooting, ticketing, and event coverage
- Collaborate with Sales and Account Management to prioritize client needs
- Maintain expert-level product knowledge and communicate updates internally
- Contribute to knowledge bases, instructional content, and training materials
- Host webinars, Q&A sessions, and group training for clients
- Support other projects as assigned
Requirements
- 3+ years of customer service, technical support, or B2B SaaS experience
- 2+ years working in a box office, ticketing, or live event environment
- Experience with G-Suite, Slack, Asana, and LiveAgent or Zendesk a plus
- Strong communication and organizational skills with attention to detail
- Tech savvy and quick to learn new platforms
- Self-motivated, team-oriented, and adaptable in a fast-paced environment
- Bonus: background or strong interest in the performing arts
Benefits
- Remote, flexible part-time role supporting the arts community
- Opportunity to combine SaaS customer success with theatre industry impact
- Collaborative and diverse team culture
On The Stage is an Equal Opportunity Employer. We celebrate diversity and welcome applicants from all backgrounds.
Happy Hunting,
~Two Chicks…