Employer: TheGuarantors
About TheGuarantors
- Founded by Julien Bonneville, CEO and Robert Schmidt, CRO in 2015, TheGuarantors empowers renters with smarter solutions to take control of their financial future.
- We’re an innovator and pioneer in the insurance and technology industry, receiving accolades for our specialty products and excellent customer service.
- In the last 3 years, we have achieved 250% year-over-year growth and successfully raised $15M in a Series B.
- Backed by VCs who have also invested in LinkedIn and Slack amongst others, we’re expanding our footprint nationwide.
The Opportunity
- We are seeking a new Customer Success Specialist to join our rapidly growing company!
- The ideal candidate has the interpersonal skills to provide the absolute best customer service and is comfortable working in an analytic environment.
- You will be responsible for customer satisfaction, identify opportunities to improve our customer experience, and become an expert on our underwriting and product offering.
This is a contract role and 100% remote.
What You’ll Do Day-to-Day
- Educate renters on our offering of products and solutions; and help them navigate the leasing process
- Develop relationships with leasing offices, brokers, and renters in order to increase revenue and ensure customer satisfaction
- Improve customer retention by monitoring accounts for churn
- Spearhead the deal escalation process and resolve complex problems for customers
- Gather customer feedback and present to management
- Monitor customer complaints and take action to resolve
- Gather data on customer communications and engagement to fuel our never ending quest to improve the user experience
Why We’ll Love You
- Amazing customer service skills: exceptional demeanor over the phone and email
- Comfortable and competent with basic algebra
- Bachelor’s degree
- Thrive in a fast paced, rapidly changing environment
- Enjoy taking initiative
- Excellent oral and written communication
- Ability to work on a team with frequent communication
- Ability to work one weekend day per week, with one day off during the 5-day work week