As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer’s needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office.
You work well under pressure and exhibit a high sense of urgency. You are a go-getter and a curious investigator who is not afraid of a challenge. You are ready to adapt to any situation and take complete ownership in finding the best solution. We are looking for top-notch customer service professionals who thrive in an environment of friendly competition, and are confident self-starters.
Sound like you? Keep reading for more detail.
Your Day-to-Day
Get connected with customers from the comfort of your home
Hours of the position: 10:00 am to 7:00 pm CST
High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
Communicate effectively over the phone, email, and text
Utilize CRM technology to log all customer interactions
Maintain detailed files for documentation
Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality
Your Qualifications
Previous experience in a customer service environment
Excellent communication (written & verbal) and time-management abilities
Highly driven and competitive in nature
Desire to work in a startup environment, with proactive mindset and minimal supervision
Experience with CRM software (e.g. Salesforce) major plus
Experience with a call center and/or general insurance knowledge a plus
Exceptional attention to detail
Well organized and strong work ethic
Outgoing, personable and fun
Proven track record of adaptability in a fast-paced environment
Must be a US Citizen residing in the United States
What We Offer
Competitive compensation
Work-from-home opportunity
Significant growth and advancement opportunities
401k and paid time-off
Medical, dental and vision coverage
Monthly internet reimbursement