Employer: Amplify Education
We are seeking a Customer Success Specialist who will guide our smaller Amplify customers through their onboarding and back-to-school implementations, ensuring they have a superior customer experience.
The successful Customer Success Specialist is customer-facing and tech-savvy. Amplify Customer Success Specialists have a “can-do” attitude, are detail-oriented, and enjoy a fast-paced working environment. The Customer Success Specialist is responsible for the day-to-day operational aspects of the customer onboarding experience and works to keep their customers’ implementations on time, while maintaining excellent responsiveness and proactivity in identifying possible risks to both the customer and our company. Additionally, throughout the year they will provide ongoing management of their accounts to ensure retention and a positive customer experience.
As a Customer Success Specialist, you thrive when wearing many hats: project manager, coordinator, team facilitator, and for many customers, our customers’ main point of contact.
Responsibilities:
- Manage the execution of onboarding and implementations for all accounts you are assigned to; work with district/school personnel to define project priorities in order to ensure onboarding and launch success
- Leverage project tracking tools and processes for consistency and efficiency of operations and communications
- Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post-launch activities
- Serve as the Amplify primary point of contact for smaller accounts, owning account success and retention; support and problem solve customer issues and proactively identify and engage at risk’ accounts
- Coordinate the involvement of other company partners as needed, including sales, professional learning, product management, operations, and other resources, in order to meet account performance objectives and customers’ expectations
Basic qualifications:
- 1+ years of experience in Customer Success, Customer Service, or related field
- Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
- Strong organizational and time-management skills
Preferred qualifications:
- Bachelor’s degree
- Salesforce and Google Suite experience a plus
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