Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Priswing, part of the Fullsteam organization, is a pioneering technology firm specializing in dynamic pricing solutions tailored for the golf industry. Our cutting-edge software enables golf courses to optimize their revenue through strategic pricing models. As we expand our reach and enhance our offerings, we are looking for a dedicated Customer Success Specialist to join our vibrant team.
Our customer service is a mixture of diplomacy, teaching clients about how to use our software efficiently for their facility and helping them solve the issues that they are running into. Sometimes issues are not solvable by the support team, so then they will need to be clearly stated to the development team so it may be resolved. Basic levels of professionalism, problem-solving skills, and instructing are highly recommended.
Primary Responsibilities:
- Ongoing Support and Relationship Management: Serve as the primary point of contact for customers. Provide timely assistance and resolve queries to ensure customer satisfaction and product effectiveness. Regularly follow up with customers to encourage full utilization of our software and to gather feedback for improvements.
- Manage all customer inquiries and provide technical assistance to ensure a smooth user experience.
- Document and troubleshoot issues, escalating complex problems to the appropriate teams for resolution.
- Installation and Integration: Manage the technical setup and API connections with partner software to ensure a smooth and efficient onboarding process for new customers.
- Data Analysis: Perform data analysis on customers’ historical data, especially to map their bookings data into a couple of main customer categories in our application.
- Customer Onboarding: Conduct comprehensive onboarding sessions that empower customers to utilize our software effectively. Ensure customers understand how to leverage Priswing to achieve optimal results.
- Sales and Growth Opportunities: Engage with existing customers to introduce and sell new modules and enhancements, contributing to customer success and company growth.
- Industry Engagement: Represent Priswing at golf business conferences and industry events across the states, enhancing brand visibility and fostering industry relationships.
Primary Qualifications:
- Proven experience in customer success, support, sales, or a similar role in a technology-driven environment.
- Strong technical aptitude, ability to manage software integrations and troubleshoot technical issues, desire to learn, grow & improve. Teachability.
- Excellent communication and interpersonal skills, with a flair for building and maintaining strong client relationships.
- Proficiency in performing data analysis on a spreadsheet or on a database.
- Ability to self-manage, prioritize tasks, and thrive in a dynamic, fast-paced environment.
- Basic knowledge in revenue management or dynamic pricing is a plus.
- Passion for golf is a plus.
Benefit Information:
- A dynamic and supportive work environment where innovation and initiative are encouraged.
- Opportunities for professional growth and advancement.
- Competitive salary and benefits package.
- The chance to be a part of a company transforming the golf business landscape.
This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment.
EEOC & ADA Statement:
Priswing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Priswing complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Priswing Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other stat