Job Description
Overview
Emerge is a fast-growing business services enterprise firm headquartered in Rochester, NY. We are seeking highly motivated representatives who have strong customer service skills. Customer Success Representatives interface with customers via outbound calls, or through email depending upon the customer requirements. This role facilitates the return of leased assets and supports inventory management.
Job Responsibilities
Deliver the highest level of Customer Service daily
Execute data integrity within the company’s CRM (Salesforce)
Interface with multiple business units
Track, trace, document and arrange retrieval of assets
Educate customers about features and benefits of products to improve product-related sales and customer satisfaction
Collaborate with team members and coordinate solutions for customers
Prepare complete and accurate work including appropriately notating systems of actions taken
Establish and maintain strong customer relations with both internal and external customers
Diffuse difficult customer situations
Other tasks as assigned
Qualifications
Outbound calling, or customer outreach experience
Customer focus and service oriented
Associates Degree preferred; but not required
Strong interpersonal, public relations, and oral presentation skills
Well organized and driven to achieve goals
Strong computer skills or CRM experience
Work Environment
No relocation and no travel
Monday-Friday work week
Part-Time; 25 Hours per week; 9:00AM-2:00PM ET
Reliable, high-speed internet connectivity and a quiet workspace, free of distractions
Applicants must be currently authorized to work in the United States on a part-time basis
Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.