Datavant
Datavant is a rapidly growing healthcare technology company with a mission to connect the world’s health data. By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate clinical data exchange, medical research, and help organizations design better ways to facilitate access, affordability, and quality of care leading to better patient outcomes.
By joining Datavant today, you’re stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team (no office locations) and we empower Datavanters to shape their working environment in a way that suits their needs — learn more here!
We are looking for an experienced relationship pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a “land and expand” strategy, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our Pharma customers are receiving massive value from our solutions. As such, we need an experienced relationship management executive who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g., renewals, account growth, etc.) and activities (e.g., support, services, adoption, advocacy, retention, etc.). You will have the unique position of being at the center of the broader data healthcare ecosystem and will have a prime understanding of how best to leverage data linkage to support clinical and commercial use cases. We have the opportunity to create one of the most meaningful advances in healthcare, and you will be instrumental in helping us achieve that goal!
You Will:
- Drive Customer Success outcomes by owning, managing and growing our accounts
- Develop executive-level understanding of accounts through quarterly business reviews
- Expand our revenue in accounts through management of end-to-end identification and close of cross-sell and up-sell opportunities
- Maintain and improve high customer renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Work closely and cross-functionally with Implementations, Product, Engineering, Marketing and the Sales team to develop programs and solutions that establish, expand, and deepen customer relationships
- Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years.
- Help create a company-wide culture of customer-centricity
You Will Bring To The Table:
- 3-5 years experience in customer facing role to Pharma
- Strong focus on learning and understanding the goals and strategies of our customers
- Deep understanding of value drivers in recurring revenue business models
- Ability to manage and influence through persuasion, negotiation, and consensus building
- Entrepreneurial, self-sufficient, and self-driven
- Comfort making decisions under uncertainty
- Thorough with attention to detail and a bias towards action
- Strong empathy for customers AND passion to achieve revenue expansion and growth
- Analytical and process-oriented mindset
- Enthusiastic and creative with the ability to inspire others
- Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
- Passionate about building a business that transforms the healthcare industry
- Experience in sales and post-sales experience (ideal, but not required)
Bonus Points For:
- Application of RWD and RWE in the pharmaceutical and life sciences space
- Design, roll-out, and management of clinical trials
- Development of risk-based health insurance plans
- Creation and management of for-profit, not-for-profit, or academic registries
- Marketing needs of health systems, health plans, & life science organizations