What we do and why we do it
As the leading marketplace for single-family rental homes, our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.
How it’s going (and growing)
With a talented team of 500+ Roofsters, our collaborative and can-do culture is what fuels our growth. We recently closed on our series E, raising nearly $400 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Great Jones (full-service property management) and Stessa (financial management software) to empower customers with a seamless way to acquire, manage, and track their investment properties on one platform.
Under our roof
We get a lot of attention for our innovation—like being on the Forbes Fintech 50 and Red Herring 100—but we’re most proud of being recognized as a Great Place to Work® (Check out our reviews!). We’re nice, get things done, and have fun. We champion professional growth and work-life balance. In fact, our values are B.A.D.A.S.S.
Be customer obsessed.
Act like an owner, because you are one.
Don’t be afraid to break things in the pursuit of better.
All of us are empowered to do the right thing.
Stay curious and create what’s next. Fast.
Seriously. No jerks.
Great Jones, a Roofstock company, is looking for an enthusiastic and detail oriented customer success representative to join our growing team. This role will be part of our customer experience team and will be focused on delivering exceptional service to our owners and tenants. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about solving problems for customers.
The pay range for this role is between 19-21 dollars and hour.
What you will do:
Establish rapport with customers through phone, email, or chat support
Diagnose and solve customer problems, escalating when necessary
Properly manage and document all work
Work independently and as part of a team
Proactively contribute to process and service quality improvement
What you bring with you:
1-3 years professional experience in a customer facing role
Previous service desk experience (Zendesk etc.)
High volume phone and email experience
Strong written communication and very comfortable on the phone
Positive attitude and eagerness to get tasks done well, no matter how big or small
Ability to think on your feet and solve problems as needed
INDCS
For our regular full-time roles we offer a great benefits package!
Competitive compensation
Medical, Vision and Dental for you (95%) and your dependents (65%)
401k
Flexible time off and sick days
Supplemental bonus to support “work from home” office needs
Equity incentives to give you a stake in the Company’s future
We are an upbeat and collaborative work culture
Virtual company-sponsored outings