Employer: Bullhorn
Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 35% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office and hybrid employees enjoy a casual, collaborative environment with in-office perks and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Bullhorn is looking for a Customer Success Specialist -Middle Office to work directly with our customers to optimize their workflow and usage of the Bullhorn Middle Office solution (time & expense, invoicing, payroll). You will work closely and collaboratively with our product, sales, services & support departments to ensure customers are effectively leveraging the Bullhorn One solution to increase product adoption and measure customer outcomes.
In this role, your typical day might include:
- Working with customers to understand their middle office workflows and processes
- Providing recommendations and best practices in time and expense, invoicing & payroll
- Developing action plans for clients that align with their strategic objectives, outline success factors for contract renewal, and promote positive reference-ability.
- Serving as an advisor to customers on new product features & releases
- Acting as a liaison between customer and other departments to collaborate on specific sales opportunities, customer-related projects, or critical issue escalations.
- Serving as the voice of the customer for our Bullhorn One product
This job might be for you if you have:
- A proven track record of 1-2 years managing client relationships in the human capital space, preferably in time & expense and payroll (middle office & back office functions).
- Track record of successfully executing against key performance indicators
Bonus points for:
- Previous consulting or customer success experience Experience in SAAS industry especially in time and expense space
- Exposure to the middle and back office systems such as Peoplenet (Bullhorn Time & Expense), Kronos, ADP, Paychex, Peoplesoft, Great Plains, Workday, etc.
- Prior experience or understanding of the staffing industry
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
Service You go beneath the surface to solve problems.
Energy You build up your teammates and leave people positively charged.
Ownership You take action and own up to your mistakes.
Speed & Agility You go around obstacles and demonstrate urgency.
Being Human You consider other people’s perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.