WE’RE LUMA HEALTH.
Needing healthcare can be hard — getting care shouldn’t be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
Customer Success Manager
What YOU will do at Luma Health
We are looking for a highly driven and empathetic Customer Success Manager to serve as a trusted advisor to our customers.
As a CSM at Luma Health, you are responsible for ensuring that clients are successful in using and attaining value from Luma products. You will serve as a primary point of contact to help clients navigate Luma Health’s solutions and services. Providing strategies and best practices to strengthen their impact across their system. You will provide expert guidance to clients that enable them to adopt, use and make informed decisions about future product selection based on client strategic initiatives. You will proactively monitor and engage users at each account to help them get the most out of Luma, as well as coordinate with your colleagues to support client requests. You will build strong and mature relationships with several stakeholders.
The successful candidate will be a forward-thinking, experienced CSM who has a track record of successfully managing multiple customers within a book of business. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.
You also get to be the voice of the customer: Our Engineering, Product Management, Marketing, and Sales teams will consult with you to help them build out better processes, programs, and features that keep our customers and their patients at the center of the solution
Who You Are
- 5+ years of relevant work experience in customer success or account management. SaaS experience preferred
- Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
- Have exceptional written and verbal communication skills
- You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
- Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
- Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
- Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details
- Growth company DNA — ability to thrive in a dynamic, fast-paced startup environment
Nice to have:
- Healthcare, EMR, EHR Consulting, or Product Management experience
- Process building experience
We Take Care of You!
- Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
- Work Life Balance
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity
Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.