About the role
As the Customer Success Coordinator, you will be responsible for coordinating high volume, time-sensitive, and critical project functions to support the Enterprise Customer Success team. This may include assisting with reporting and data analysis, updates to the CRM, project work for customers, and administrative support (i.e. scheduling meetings, taking notes). The right candidate is comfortable being customer-facing, participating in meetings, and leading correspondence with corporate customers to ensure they are utilizing the full product. This remote role will always be expected to go above and beyond for customers, maintain a positive attitude and strong work ethic. It will be challenging but rewarding!
Apply if you’re excited to:
Work in a team environment, coordinate efforts with your fellow team members, and share best practices, insights, and learnings across the CSM teams
Apply critical thinking and data analytics to proactively manage and address customer success and related issues throughout the duration of the customer life-cycle
Manage multiple projects from start to finish while maintaining deadlines and quality standards
Fully understand customer requests, document and engage appropriate resources in support and product as needed
About you
1+ years experience in a Customer Success or Sales role (veterinary industry experience preferred)
Excellent organizational and time management skills
Great people skills: positive, friendly, patient, and empathetic
Enjoy cross-functional collaboration and working closely with others in a team environment
Experience with Salesforce, a CS tool, or automation tools are a plus, as well as PetDesk or products similar to PetDesk!
Benefits & Perks
This is a non-exempt, full-time position, with an expected hourly rate of $22-24/hr DOE.
PetDesk is a Remote First organization, ensuring our culture, infrastructure, and ecosystem supports team member’s participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
Medical coverage for employees and dependents
Health & Dependent Care Flexible Spending Accounts (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
Stock options
15 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Pet Adoption Support & Subsidized Pet Insurance
$250 Annual PetDesk Scholarship Stipend for L&D
Veterinary Medicine Diversity & Inclusion Certificate Program
About Us
PetDesk, an industry leader in Veterinary client communication software, has helped over 3,000 veterinary practices streamline business with simple software solutions that help pet parents stay current and pet care providers stay connected.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline.
As a culture, we value curiosity, vulnerability, joy, and fulfillment – which drive us in our mission to engage pet parents in their pet’s health through a deeper relationship with their pet care providers – ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce. The more inclusive we are, the better our work will be.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
About Us
PetDesk, an industry leader in Veterinary client communication software, has helped over 3,000 veterinary practices streamline business with simple software solutions that help pet parents stay current and pet care providers stay connected. CLICK HERE to learn more about the company.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline.
As a culture, we value curiosity, vulnerability, joy, and fulfillment – which drive us in our mission to engage pet parents in their pet’s health through a deeper relationship with their pet care providers – ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce. The more inclusive we are, the better our work will be.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
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