Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…
The Role: Customer Success Coordinator
Location: Fully Remote (within the United States)
About This Role:
As a Hazel Health Customer Success Coordinator, you will serve in a critical role that supports the day-to-day operations of our implementation and customer success team. Your excellent attention to detail will ensure that back-end systems are set up correctly for school site staff who rely on Hazel to support their students. Your work will vary day to day as the needs of the customer success team and our district partners change.
What You’ll Do:
- Timely completion of administrative tasks that are essential to customer and internal teams. This includes but is not limited to provisioning accounts, updating account permissions, tracking training completion, submitting and monitoring tickets, monitoring engagement.
- Become an expert in our product and service model
- Support with basic technology troubleshooting
- Assist our implementation team in school site trainings (virtually), track attendance, input information into our CRM
- Demonstrate excellent time management and organizational skills. At times different teammates may ask for your assistance and it will be essential to prioritize (with your manager’s guidance) and track multiple deliverables
- Additional duties as assigned.
What excites us:
We are looking for diverse individuals who want to support our mission and values. Please consider applying even if you don’t fully meet 100% of these criteria.
- Passion for our mission
- Skilled at navigating multiple technology platforms, quick learner
- Experience with Apple products, Google Suite, Office 365, Slack, or similar workplace collaboration tools
- Experience supporting SaaS based software systems
- Experience with CRMs and customer support ticketing systems such as Zendesk, GainsightThe compensation range for this role is $19.00-$24.00/hour with a 401k match, healthcare coverage, paid time off, and a broad range of other benefits. We are committed to creating a diverse, inclusive, and equitable workplace. Hazel Health values the minds, experiences, and perspectives of people from all walks of life. We are proud to value diversity and be an equal-opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in ac