About the Job
As a key member of the B2B team, the Customer Success Associate will help craft our customer success strategies, build strong relationships with customers, and collaborate internally to deliver consistently excellent customer experiences. You’ll report to our B2B Senior Manager, Victoria Van Horsen, and will work closely with both the B2B team as well as cross-functional teams at Magoosh. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
This is a 100% remote role (i.e., work from anywhere in the U.S.!). For this role, you must be available Monday-Friday from 8am-5pm within any continental US time zone (ranging from Eastern to Pacific Standard Time). You must reside in and be authorized to work in the U.S.
Location-based salary ranges:
Tier 1:$35.00-$45.00/hr
SF Bay Area Metro Area
NY Tri-State Metro Area
Seattle-Tacoma Metro Area
Tier 2: $31.00-$40.50/hr
All other cities in the US
What you’ll gain…
Sales and account management experience working with school partners, non-profits, and for-profit enterprises in the education space
Experience serving as the primary point of contact with business customers
The opportunity to drive towards a collective sales and operating plan while making a direct team impact by leading account engagement and suggesting product changes
Speed & agility that comes with a smaller company — close access to decision makers with less red tape, where you can share an idea and implement it – fast!
Flexibility, autonomy, and an engaging & caring work culture that prioritizes DEIB
Access to Learning & Development tools so you can continue to grow in your career
Magoosh-y benefits and perks, like our Wellness Stipend that can be used for fun classes (art, gardening, cooking, dance, bartending, etc.)!
In this position, you will…
Support the entire relationship with clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Build relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer success strategies and best practices, as well as customer support content (videos, FAQs, guides), with help from the internal team
Communicate effectively with both internal and external teams to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer success metrics and data as directed
Support with ad-hoc sales responsibilities, with the potential to own small sales in the future
Help plan logistics for conferences and potentially attend as an exhibitor
You are…
A detailed project manager and savvy prioritizer
You pay close attention to detail yet have a firm grasp of the big picture
You are able to manage several projects with different deadlines simultaneously and know where and when to prioritize focus
An effective communicator
You are thoughtful in the way you communicate—both verbally and in writing—and you understand the importance of not only what’s being said, but also how and when it’s said.
You are always considering the intent and impact of your communication on your audience—whether team members, leaders or students—and are always seeking and receptive to feedback.
A team player
We are a small but mighty team. We communicate with each other constantly and need someone that is eager to hit the ground running
A motivated go-getter with an appetite for learning
You might not have all of the answers (you won’t) but you are excited to learn and grow with the team. You ask questions, love a challenge, and are excited to be in a role that spans multiple business areas! If you don’t know it, you will learn it.
A problem solver…and comfortable failing fast! We have challenges aplenty and our priorities change quickly. We need a teammate that can find solutions and when you do fail, dust yourself off, learn from your mistakes, and try a different path.
Not least, you have a passion for making a difference and leveling the education playing field!
Extra credit if you have…
Experience in B2B, sales, and/or Saas
Experience in higher education
Experience working with Hubspot