Customer Success Associate - Two Chicks With A Side Hustle

If you have customer service experience check out this position from GrowFlow below.

As a Customer Success Associate:

You will be committed to successfully understand the needs of customers and the GrowFlow product to maintain the success of our customers.

You will be responsible for project managing the success of the customer lifecycle from on-boarding to ongoing success so that we keep customers for life.
You will aid in maintaining External and Internal Training & Support processes & documentation, and you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products.

You will be responsible for the following:

Customer On-boarding, Growth, & Retention
Ensuring customers are responded to and solutions are provided.
Improving on-boarding cycle times & quality, measured by metrics including NPS, CSAT, Reviews, Retention & Renewals.

We are looking for people who:

Have a proven track record of great customer success experience (bonus points for SaaS/tech startup customer support experience).
Understands and can report customer success metrics including churn risk metrics & customer health scores.

Are tech savvy and hungry to improve technical skills.
Have the ability to identify customer needs and successfully implement solutions.
Have excellent verbal & written communication skills; you can explain complex issues in simple terms and adapt your tone for different users.

Are humble, friendly, and genuinely loves helping people and solving problems.
Previous experience with using state compliance software a plus.

If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you!Other Details.

We are a fully remote company and this position will be remote.
We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.