If you’re the kind of Customer Success pro who can balance relationships, adoption, and escalations without dropping a beat, this role is built for you. You’ll own day-to-day customer outcomes, drive utilization of Lightning Bolt Scheduling, and help healthcare teams move faster when it matters.
About PerfectServe
PerfectServe provides clinical communication and physician scheduling solutions designed to accelerate speed to care. Their platform helps optimize provider schedules and route messages to the right person at the right time, supporting safer care and better clinician workflows.
Schedule
- Remote (U.S.)
- Travel up to 25% for onboarding, training, adoption, and optimization support
- Portfolio-based role managing multiple customer priorities
What You’ll Do
- Own the day-to-day relationship for a portfolio of customers, acting as a trusted advisor
- Advocate for customers internally and represent end-user needs across PerfectServe
- Drive adoption, utilization, and satisfaction for Lightning Bolt Scheduling
- Build deep product and workflow expertise around scheduling and operational best practices
- Monitor utilization, adoption trends, and service request data to identify risk and prevent issues
- Lead process improvement and optimization initiatives that deliver measurable customer value
- Own escalated service issues and coordinate internal teams for timely resolution
- Partner with Account Executives and Technical Consultants to build and execute customer account plans
- Lead retention and save efforts when needed, coordinating stakeholders and next steps
- Ensure seamless delivery of client-facing services through cross-functional collaboration
What You Need
- 4–6 years of experience in Customer Success, Account Management, or Professional Services
- 2+ years supporting SaaS products (healthcare software experience strongly preferred)
- Familiarity with scheduling workflows (preferred)
- Strong technical aptitude and ability to apply a platform to solve customer challenges
- Strong consultative communication skills with excellent written documentation
- Ability to manage multiple priorities in high-pressure environments
- Proven ability to drive adoption and process change
- Willingness to travel up to 25%
Benefits
- Base salary: $70,000 USD + incentives
- Remote-first work environment
- Health, dental, vision, life, and disability insurance options starting day one
- 401(k) with match (immediately vested)
- 17 company holidays + 2 floating holidays + competitive PTO policy
- Internal advancement opportunities
They’re emphasizing authentic communication in applications. If you’re a real relationship-builder who can pair empathy with technical clarity, you’ll stand out here.
Happy Hunting,
~Two Chicks…