OVERVIEW
An entry level part-time role on our Customer Solutions Team, where you will assist customers in placing orders, answering questions, and providing product knowledge.
KEY RESPONSIBILITIES
- Answer in-bound customer calls for order placement and inquiries.
- Create customer accounts – obtain customer information such as name, address, email address, payment method and enter orders into ordering software.
- Offer promotions, products, and services to customers.
- Follow sales scripts and probe to better target the needs and interests of our customers.
- Explain products or services and prices, and answer questions from customers.
- Adhere to KPIs provided by leadership.
- Other duties as assigned
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
- A high school diploma or equivalent.
- Ability to give full attention to what other people are saying and to actively look for ways to help customers.
- Familiar with keyboard and basic computer skills – including using Windows based programs, navigating the Internet, and willing to learn new technologies and be comfortable navigating multiple windows and tabs on a computer.
- Excellent verbal/written skills, English fluency and proficiency, personable over the phone, reliable and able to provide outstanding service.
- Ability to handle a high volume of calls with varying degrees of questions or concerns.
- Must have reliable wired connection internet.
- Must have a distraction free workspace.
- Willingness to work a flexible schedule.
- Must be able to commute to the Bowling Green, KY office for a one week training (Nov 27-Dec1 or Dec 18-Dec 22)
- Must be able to commit to 16 hours of work per week – you choose your own schedule
CAREER PATH
Customer Solutions Tier 2
Customer Solutions Tier 2 SR
Customer Solutions Supervisor
| ShopHQ is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law. The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact ShopHQ’s Human Resources department for further direction. This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and ShopHQ management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs. |