Employer: Labcorp
Work Schedule: Monday – Friday, 12:30pm-9:00pm ET
Work location:
- Fully Remote
- A company computer will be provided
- Reliable high speed internet and a designated/quiet workspace is required
Job Description
Responsibilities:
- Answers customer support e-mails pertaining to screening services and other various contact reasons
- Serves on the front lines of our contact team by answering customer service support calls from participants
- Supports Partner clients as a Tier 1 escalation for all Data or Program issues
- Troubleshoots various technical issues
- Organizes and triages all Data issues support requests
- Works with the Service Delivery and Client Success teams to complete other pertinent tasks and fully understand the client screening/flu programs
- Other various projects as identified by the LES Customer Care Supervisor
If you’re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Requirements
License/Education/Certification
- High School Diploma or GED equivalent required
- Associate’s or Bachelor’s degree highly desired
- Previous experience in a customer service role
Skills Required:
- Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint)
- Above average knowledge of Excel and formulas
- Knowledge of Zendesk (preferred, but not required)
- Customer service experience
- Ability to move with a sense of urgency and respond to needs at a moment’s notice
- Ability to adapt to new situations quickly and comprehend new tasks with little training
- Critical thinking skills
- Ability to collaborate with others and come together as a team
- Bilingual language skills a plus, but not required
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.