Bring your communication and problem-solving skills to a growing finance company. Foundation Finance is hiring Customer Service Specialists to handle account inquiries, payments, and customer support with professionalism and accuracy.
About Foundation Finance
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance providers in the U.S., helping contractors nationwide close more sales with flexible financing plans. With billions in loan originations, FFC offers a fast-paced environment with opportunities for advancement and long-term career growth.
Schedule
- Full-time, remote role (must reside in AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI)
- Two evening shifts per week: 12pm–9pm CST and 10am–7pm CST
- One Saturday shift every 5 weeks
What You’ll Do
- Answer incoming calls regarding customer account questions and perform callbacks as needed
- Process phone payments and guide customers on available resources like the online portal or IVR
- Provide accurate account details, including statements, interest, and balances
- Recognize delinquent or potentially delinquent accounts and route appropriately
- Use company resources to achieve one-call resolutions
- Assist with department administrative tasks (reports, emails, documentation)
- Support new hire training through shadowing and reporting progress to management
- Maintain professionalism while handling difficult or stressful conversations
What You Need
- Associate degree in business, finance, communication, marketing, or related field, OR relevant experience
- Proficiency with Microsoft Word, Excel, Internet, and email
- Excellent verbal and written communication skills with a professional phone presence
- Strong persuasion, negotiation, and conflict-resolution skills
- Strong typing and attention to detail
- Ability to perform under deadlines and adapt to change productively
Benefits
- $18–$19/hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Casual dress environment
- Long-term career growth opportunities
Step into a customer-facing role where you’ll resolve issues, build trust, and support a fast-growing finance company.
Your opportunity to grow in a remote customer service career starts now.
Happy Hunting,
~Two Chicks…