Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We’re also backed by strong consumer-focused investors who share in our vision of building one of the world’s next great consumer brands.
Our team is growing quickly in both our SF and LA locations and we are hiring across many functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.
About the Role
We’re looking for an entry-level Customer Service Specialist who’s passionate about our brand, has a positive attitude, the desire and drive to learn and grow, loves working with people and being part of a team, and is an excellent communicator on all platforms: email, text, chat and social.
This is currently a remote position where you would work from your home office.
Key Responsibilities
Resolve inbound customer contacts via email, text, phones and chat
Identify customer issues and provide proactive solutions
Communicate with our customers in a clear, concise, and positive tone
Provide above and beyond service to every customer you interact with
Stay up to date on internal process and policies
Balance efficiency and speed with high level of service
Requirements
Customer obsessed and super friendly
Tech savvy
Good internet/Wifi connection and desktop computer equipment
Interested in fashion
1 year of retail experience
1 year of E-commerce customer service experience (preferred)
Available to work at least 1 weekend shift
Available to work 8 hours per shift and up to 40hrs a week
Training
All new members of the team will go through a 30/60/90 day onboarding program
The program includes hands-on training and access to a mentor (more experienced CSS) you can learn from in real time
You will have regular check-ins with your manager to review goals, expectations tracking and measuring your progress while fine-tuning your skills
Compensation and Benefits
$16/hr
Medical, Dental, Vision, Life insurance
Paid time off after 90 days
Employee Discount
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$16.88 ($0.77 / Ounce) (as of December 3, 2024 07:51 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Christmas at Hogwarts (Harry Potter)
33% Off
