Be the voice customers trust when they need answers, payments processed, or a problem solved without the runaround. If you’re steady on the phone, quick with systems, and good at guiding people to the right solution, this role is a strong fit.
About Foundation Finance Company (FFC)
Foundation Finance Company is a fast-growing consumer finance company partnering with home improvement contractors across the U.S. to offer flexible, customer-focused financing options. FFC has been Great Place to Work® certified since 2017 and supports employees with solid benefits and growth opportunities.
Schedule
- Full time, Remote (states eligible listed below)
- Pay range: $18.00–$19.00/hr
- Schedule includes two evening shifts per week (12pm–9pm CST and 10am–7pm CST)
- One Saturday shift every 5 weeks
- Remote employees must reside in: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI
What You’ll Do
- Answer incoming calls and complete callbacks related to customer account questions
- Process routine over-the-phone payments
- Guide customers to self-service options like the online portal and IVR when helpful
- Explain interest, statements, and other account details clearly and accurately
- Identify delinquent or potentially delinquent accounts and route customers to the right support team
- Use company resources to aim for one-call resolutions
- Support administrative tasks across departments (reports, emails, and other assigned tasks)
- Support new hire training by shadowing, training, and reporting progress to management
- Handle complaints and troubleshoot issues related to products or services
What You Need
- Associate’s degree in business, finance, communication, marketing, or related field, OR relevant applicable experience
- Strong computer skills (Word, Excel, email, internet)
- Professional phone presence with strong verbal and written communication
- Persuasion and negotiation skills with the ability to stay tactful in stressful conversations
- Strong typing skills and attention to detail
- Availability for required evening shifts and occasional Saturday schedule
Benefits
- Day-one health benefits (medical, dental, vision) plus HSA/FSA options
- 401(k) with company match available day-one
- Paid sick and volunteer time off
- Paid parental leave options
- Employer-paid life and disability coverage
- Wellbeing on Demand program
- Flexible work environment with casual dress code
If you want a steady remote role where your communication skills actually matter, apply.
This job rewards calm, accuracy, and people-first problem solving.
Happy Hunting,
~Two Chicks…