CafeMedia is looking for a Customer Service Specialist to join the AdThrive team. You’ll work collaboratively as a member of the Customer Service team helping to drive customer loyalty by ensuring we’re delivering an amazing experience in every interaction we make.
Your work will help us build crucial new capabilities to continually make things better and help us advocate for our customers. We’re looking for exceptional communicators who want to help build a world-class team to further our mission to build a creator-first future.
From overseeing general support inquiries to helping support our growing business, you’ll take our award-winning customer service team to new levels.
In this role, you’ll also be dealing with a variety of support cases and customer interactions. You’ll bring data and technical information to life with deep empathy for our customers and a knack for distilling complex communications into clear, compelling messages.
What you’ll be doing
Crafting thoughtful and knowledgeable answers to questions received via our email ticketing system, using effective, on-brand messaging
Help resolve customer concerns, ensuring happiness and satisfaction in every interaction
Use research skills and collaborate with internal teams to solve customer issues
Manage customer feedback and insights to contribute to our company’s continual development
Help improve our customer and internal support team resources, including writing and editing canned responses, adding to our knowledge base, and making suggestions for improving processes
Coordinate customer outreach and communication on behalf of various internal teams
Various customer service administrative tasks, projects, and process documentation
The skills and experience you’ll bring to the job
2+ years of experience in a customer-facing role
A strong communicator with excellent writing and editing skills, and a passion for crafting clear and concise explanations
Collaborative mindset with a willingness to learn new things
A creative problem solver with an analytical mindset
Genuine desire to help others solve problems and succeed
Patience, grace, a sense of humor, and some moderate GIF sharing abilities
Ability to adapt to change in a fast-paced evolving industry
Analytical thinker with strong interpersonal skills
Remote work experience is a plus!