Customer Service Specialist-Direct
The Customer Service Specialists work primarily on the phone connecting with WEX Health customers. You would be responsible for answering all participant questions in regard to administered benefits with accuracy and high quality customer service.
Essential Duties:
Responsible for answering incoming calls and engaging with our customers over the phone
Responsible for assisting participants by answering questions, solving problems, and educating
Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
95% average quality scores
82% schedule adherence
Being the one point of contact for problem solving
Utilizing up to 5-10 systems, often multi-tasking with multiple systems on each phone call
Prescribing the fastest and easiest resolution to the problem
Influence customers for a win-win solution
Educate customers on other alternatives or features not already considered
Lead with excellent written and verbal communication skills
Demonstrates the WEX Core Values daily
Ability to learn, develop and excel in a virtual environment
Position Requirements:
Availability to high speed internet
Must have a private work space
Must be able to connect to a physical router via cable (hardwire)
Ability to work between the hours of 6:00am-9:00pm CST
Preferred Qualifications
Experience in a customer service related position
High volume call experience
Familiarity with Google Workspace
*This is a work from home opportunity!
Equal Opportunity Employer/Vets/Disability
Salary Pay Range: $15.00-$18.00