This position will be responsible for receiving and researching inbound calls from participants who are enrolled in various loyalty programs. Customer Operation Specialist will field, and trouble shoot calls, emails and chats regarding loyalty program rules, orders and client websites. The Customer Operation Specialist will solve problems using procedure guidelines ensuring quality metrics are met in an efficient manner.
Position can be 100% remote position located in the continental US. Candidate must have reliable internet connection and cannot have satellite connection.
Positions are anticipated to last through March/April 2023, possibly longer.
Attendance is critical for this position so candidates must be available without any conflicts for the first week of training and also need to have the ability to fully focus while working remotely without distractions.
Work Hours: 40 hours- Monday- Friday. Would consider candidate that can work at least 32 hours per week. Hours will be 8-4:30pm Central Standard Time.
Pay Rate: $14.50 hr.
JOB DUTIES:
- Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs
- Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts
- Update and notate new and existing participant information in propriety systems
- Identify and escalate priority issues
- Attend program training and development classes
- Follow detailed procedures for common questions
- Assist in training other Contact Center staff through mentoring
- Maintain professional standards at all times
QUALIFICATIONS:
- Candidates must be 18 years of age and submit to a criminal background and credit check
- High School Diploma or GED Equivalent
- 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
- Excellent communication skills with clear, articulate phone voice
- Proficient writing and grammar skills.
- Proficient in Microsoft Office Suite
KEY COMPETENCIES
- Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
- Positive, upbeat, outgoing professional attitude
- Strong organizational and problem-solving skills
- Strong keyboarding and data entry skills
- Fast learner
- High standard of professionalism
- Kind, caring, patient and empathetic
- Reliable, comes to work daily on time
- Is open to coaching and feedback
- Attention to detail
- Uses good judgment
- Adaptable
- Teamwork Orientation
- Stress tolerance
- Resilience
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
