Position can be 100% remote position located in the continental US. Must have reliable internet connection.
Work Hours: 40 hours- Monday- Friday. Would consider candidate that can work at least 32 hours per week. Hours will be 8-4:30pm Central Standard Time (regardless of what time zone a candidate lives)
Pay Rate: $14.50 hr.
JOB DUTIES:
Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs
Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts
Update and notate new and existing participant information in propriety systems
Identify and escalate priority issues
Attend program training and development classes
Follow detailed procedures for common questions
Assist in training other Contact Center staff through mentoring
Maintain professional standards at all times
QUALIFICATIONS:
Candidates must be 18 years of age and submit to a criminal background and credit check
High School Diploma or GED Equivalent
1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
Excellent communication skills with clear, articulate phone voice
Proficient writing and grammar skills.
Proficient in Microsoft Office Suite
KEY COMPETENCIES
Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
Positive, upbeat, outgoing professional attitude
Strong organizational and problem-solving skills
Strong keyboarding and data entry skills
Fast learner
High standard of professionalism
Kind, caring, patient and empathetic
Reliable, comes to work daily on time
Is open to coaching and feedback
Attention to detail
Uses good judgment
Adaptable
Teamwork Orientation
Stress tolerance
Resilience
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.