Sutherland
Company Description
Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home?
Join Us.
Job Description
We’re Sutherland, and we are seeking attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls — and occasionally, email and/or chat — related to benefits, coverage, plan options, claims, payments, and other general questions.
When you join us, you’ll enjoy;
- Competitive hourly rate
- Medical, dental and vision benefits
- Paid training & PTO
- Company-provided equipment
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
- High School Diploma or equivalent
- 1-2 years of experience working in a call center environment as a customer service representative
- Effective verbal and written communication skills; strong typing and analytical abilities
- Active listening and problem-solving abilities
- Multi-tasking skills with a strong attention to detail
- Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral) a definite plus.
Additional Information
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.