- Dallas, TX
- Full-time
Company Description
As a digital transformation company — and Great Place to Work certified — Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
Job Description
In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)
To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:
- Competitive rate of $14/hour
- Medical, dental and vision benefits
- Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
- Additional pay incentives as well as monthly rewards & recognition programs
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
- Excellent verbal and written communication skills and are a strong multitasker
- Strong attention to detail
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- High school diploma or equivalent
We will provide equipment, but to work from home, you must have:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Hardwired internet access – wireless and/or satellite Internet Service Providers are not compatible with our systems.
- Productive, quiet and distraction-free, secure place to work.
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
Additional Information
This role is work from home, open to Texas residents only.