About the Job
Vanguard College Prep is looking for a fun and energetic self-starter, who is well organized, detail-oriented, and can work in a fast-paced environment to be a Customer Service Representative.
Vanguard aims to bridge the gap between high schoolers and successful college students. We are at the forefront of revolutionizing afterschool education in the college prep arena and want someone with just as much enthusiasm for education and students as we have. Our culture at Vanguard is that of a friendly one, and although we are young, we have big ambitions—to create an enabling environment for students to not just learn but develop their academic careers.
A good candidate is flexible, results-oriented, and one who will grow with our company.
Job Description:
- Acts as the focal point of information between students, and staff.
- Responsible for virtually proctoring students while they take practice tests – inputting results and relaying them to instructors responsible for students’ learning.
- Assists in developing relations with existing clients.
- Develops, implements follows and perfects office systems and procedures.
- Assist Administrators in answering work-related emails during Enrollment Period
- Maintains and manages company calendar/appointments/client schedules.
- Organizes and composes office correspondence, documents and other reports.
- Comfortable posting company-related posts on social media platforms.
- Send communication (“thank you notes”, referral gifts, etc.) accordingly.
- Participates in staff meetings, as needed.
- Ensures the company’s public image is consistent and in keeping with branding.
- Marketing assistance.
Skill Qualifications:
- Excellent organizational and time management skills;
- Self-starter who works well with minimal supervision;
- Is coachable and has a positive attitude;
- Works well under pressure;
- Can multitask in a professional setting;
- Good written and spoken communication;
- Must be very professional, extremely organized and punctual;
- Proficient in using IOS, Windows, MS Office Suite, and G-Suites;
- Experience working in an educational institution a plus;
- Have excellent business etiquette and follow-up procedures;
- Be detail-oriented and able to prioritize tasks to fit deadlines;
- Tact and discretion for dealing with confidential information;
- A calm and professional manner; and
- Able to work in a fast-paced environment methodically.
Education Qualifications:
- Must have a High School degree
- Bachelor’s Degree preferred
Equipment Qualifications:
- Must have a computer with at least Windows 10, or Catalina MacOS.
- Must have a video camera.
- Must have high-speed internet (Above 20mb/s).
- Must have a quiet home working space with a clean background.
Salary: $15.00 to $16.00/hour depending on experience and skill.
Interview Materials Needed:
- Cover Letter
- Resume
- 3 References