Put your people skills to work from home. Help members navigate their healthcare coverage and provide the support they deserve—all while growing in a stable, global company.
About Firstsource Solutions
Firstsource Solutions is a global leader in Business Process Management (BPM), serving 100+ leading brands across healthcare, telecom, and financial services. With operations in the US, UK, India, Philippines, and Mexico, Firstsource helps clients transform business processes with efficiency, insight, and care. The company’s rightshore model and people-first culture drive world-class customer experiences.
Schedule
- Full-time
- 100% Remote (must have a dedicated private workspace)
- Involves web camera usage for virtual interactions
What You’ll Do
- Handle high-volume inbound calls from healthcare members and providers
- Answer benefit and policy questions while entering details into the system in real time
- Resolve customer issues and ensure satisfaction through professional, compassionate service
What You Need
- High school diploma or equivalent required
- Minimum 2 years of customer service experience preferred (health insurance or call center a plus)
- Typing speed of 30–35 WPM preferred
- High-speed internet (50 Mbps download / 20–25 Mbps upload) with ethernet connection
- Excellent written and verbal communication, basic computer literacy, and strong problem-solving skills
Benefits
- Work-from-home flexibility
- Inclusive and supportive team culture
- Equal opportunity employer with advancement focus
Firstsource is hiring now for remote customer service roles—step into a position where you’re valued and supported from day one.
Be part of something bigger while working from the comfort of home.
Happy Hunting,
~Two Chicks…