*For remote applicants to be considered, you must live in one of the following approved states: Utah or North Carolina
At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Sales and Service Reps have a reputation for going above and beyond to WOW our customers. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!
The Details:
- Start Date: November 27, 2023
- Training: Three weeks, M-F, 10 AM to 5 pm MST, Fourth week, your selected schedule
- Full time or Part time available
- Starting base pay: $15.00 per hour + bonus potential
- Shifts between 11 AM – 11 PM MST
- Required Saturday or Sunday shift each week
- Set schedule is the same every week (no shift bidding)
Why You Want To Work Here:
- Monthly performance bonuses (up to $6 per hour)
- Career pathing, internal internships and other development opportunities
- Free UTA Pass
- Tuition reimbursement
- Bi-Annual performance raises
Things You’ll Do:
- Answer inbound calls, no cold calling required!
- This is a sales job, you will consult customers on the best value for their contact lens purchases
- Provide top notch customer service in a fast paced environment
- Deliver solutions to customers in a way that creates a positive experience
- Maintain high performance metrics including: quality, availability, adherence, and revenue per call (again, sales)
- Be able to problems solve and think fast keeping the customer and company in mind
- Smile through the phone and have amazing phone presence
Things You’ll Need:
- High school diploma (or GED equivalent)
- Great typing/computer skills (at least 35 words per minute)
- Hustle and tireless work ethic
- Self-starter, driven, motivated, proactive, and disciplined
- Be innovative and think on the fly
- Ability to show up to work on time and work your scheduled shift
- Previous experience in Customer Service and Sales
- Know how to have fun and work hard
- Live the company values: Better Together, Unconventional, Tenacious and Big Hearted.
- Previous sales experience is preferred, not required
- Be able to problems solve and think fast keeping the customer and company in mind
- Smile through the phone and have amazing phone presence
Perks:
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Exposure and training to other roles in the company