JOB DESCRIPTION
American Homes 4 Rent
As one of the country’s fastest-growing property management companies of single-family rental homes, American Homes 4 Rent has an exhilarating and fluid start-up culture and permanency of a well-founded corporation, rich with diversity. As pioneers in the industry, solidified by our place on Wall Street, American Homes 4 Rent (NYSE: AMH) is currently looking for qualified candidates. With a culture of unprecedented growth, quality, and innovative collaboration, we are seeking personalities to complement our attributes.
The Customer Service Representative II is responsible for providing effective customer service to incoming calls and e-mails, from both tenants and non-tenants, by using in-depth knowledge of company products and programs as well as with team members within the department.
Responsibilities:
- Performs activity relating to inbound calls and/or emails from tenants, vendors, potential tenants regarding Company rental information, questions and concerns on a daily basis. Provides accurate and timely assistance to the caller and documents transactional activity in CRM database order, ensuring proper call handling and follow up as needed.
- Places outbound calls in order to follow up with customers & property management regarding actionable items and/or provide additional information.
- Supports department by performing administrative assistance such as filing, faxing and report generation.
- Supports team by attending meetings. Participates in growth and development opportunities including coaching and attending training.
Requirements:
- High school diploma or GED required; some college preferred
- Minimum 2 years’ experience within an inbound call center setting
- Knowledge of Real Estate or Property Management industry preferred
- Proficient in MS Office Suite
- Experienced with customer service software applications
- Bilingual (English/Spanish) abilities a plus.
- Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
- Strong relationship management, organizing and customer service skills.
- Must be able to meet multiple deadlines.
- Must be able to maintain confidentiality.
- Must be able to pay close attention to details.
Compensation and Benefits:
- $19/hour starting pay, plus monthly Bonus
- United Healthcare
- Dental and Vision options
- PTO
- 401(k) with company match
- Tuition Reimbursement
- Work from Home