Looking to kick off your career in healthcare support while making a real difference in people’s lives? Palco is hiring Customer Service Representatives to help Medicaid participants and their caregivers navigate services with confidence and care.
About Palco
Palco partners with Medicaid programs nationwide to support individuals who self-direct their care. Their mission is to empower people to live independently at home by simplifying program processes and providing outstanding customer service.
Schedule
- Full-time, remote (U.S.)
- Monday – Friday, 7:00 AM – 6:30 PM CST
- Must be bilingual (English + Spanish required)
What You’ll Do
- Handle 40+ inbound and outbound calls daily with one-call resolution.
- Provide accurate information on program rules, enrollment, and services.
- Assist individuals with paperwork and program requirements.
- Document all interactions in web-based case records.
- Use person-centered techniques to ensure callers feel heard and supported.
- Maintain confidentiality of sensitive information (PHI/Medicaid compliance).
What You Need
- High school diploma or equivalent.
- 1+ year of customer service experience (call center preferred).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office and CRM systems.
- Problem-solving skills and ability to stay calm under pressure.
- Experience with Medicaid or healthcare customer support is a plus.
- Bilingual in English and Spanish required.
Benefits
- Entry-level role with promotion potential.
- Ongoing training and development opportunities.
- Collaborative and supportive remote work culture.
- Opportunity to directly impact individuals’ ability to live independently.
Applications are reviewed daily—don’t wait to apply.
Take the next step in your career and help create better healthcare experiences for individuals and families across the U.S.
Happy Hunting,
~Two Chicks…